FAQs
Just Collagen Hydrolyzed Collagen
Just Collagen premium grade products are sourced from reliable & sustanable sources. Quality is our priority—our products are ethically sourced, derived from non-GMO sources and completely free of additives, preservatives and colours.
Absolutely not! Our hydrolyzed collagen is known to be completely flavourless and odourless—also as reviewed by our trusted customers. Effortlessly mix into a cup of any hot or cold beverage and you will taste nothing but the goodness of your drink.
Collagen is the principal protein found in skin, bones, cartilage and the body’s connective tissues. As you age, the natural slowdown of collagen production in your body results in aching joints and premature wrinkles, due to the skin becoming less resistant to damage. By adding hydrolyzed collagen to your daily health routine, our product will ensure supple skin, healthy hair, and strong nails. Hydrolyzed collagen ensures better absorption and enhanced bioavailability when consumed compared to other types of collagen.
Just Collagen is 100% pure and safe. Our products are tested by a third party lab to ensure that it meets all specifications, label claims, and the highest standards. Proudly Canadian-made and regulated, Just Collagen is also approved by Health Canada as a Natural Health Product (NHP), with mandatory inspections and annual renewals.
Please note, consult a health care practitioner prior to use if you take medication or have a medical condition; are pregnant or breastfeeding; have liver or kidney disease, or if you have been advised to follow a low-protein diet.
Just Collagen is ideal for adult women and men who can significantly benefit from consumption. A study has shown that collagen production declined at a rate of 1% as early as at the age of 20. Regardless of your age, a daily serving of Just Collagen's hydrolyzed marine collagen can prevent premature aging and promote healthy bones, muscles, joints, skin, hair and nails.
While studies have shown that collagen can provide positive effects as early as at 4 weeks, it is recommended to use for at least 5 months to see the greatest beneficial effects. There is absolutely no reason to stop taking collagen after prolonged use, as it is highly beneficial to the foundation of a healthy body as you age.
Orders and Shipping
We accept the following payment cards (Visa, Mastercard, American Express, JCB, Discover, Diners Club, Interac), the following accelerated checkouts (Shop Pay, Apple Pay, Google Pay, PayPal), as well as the following payment methods (AliPay, AliPay HK, GCash, Touch 'n Go, Kakao Pay). This list may change from time to time and should be used only as reference.
While we are striving to expand globally, currently we only ship orders within Canada, to the USA, and South Korea.
If your order is not elegible for free international shipping, it will be calculated at checkout and applicable taxes/duties are the responsibility of the customer.
If your net order (before taxes and after discounts) is greater than $50 CAD, free international shipping option will be available at checkout!
If your net order (before taxes and after discounts) does not meet the CAD $50+ threshold, the rate charged for shipping is based on the weight of your order, and your location. The cost of shipping will be calculated at checkout before you decide to place your order.
If you’d like to cancel your order after purchase, just send us an email at connect@justcollagen.ca as soon as possible and we’ll do our best to fulfill your request.
If your order has been packed and shipped, unfortunately it cannot be cancelled—you would then need to initiate a return after receipt.
We're sorry if you weren't satisfied with your order from Just Collagen. All products purchased on justcollagen.ca may be be returned within 30 days of purchase. Please note that any associated promotional discounts for the regular price of the product will be subtracted from the refund amount.
To initiate a return, please reach out to connect@justcollagen.ca and we’ll be in touch as soon as possible to help you process the return.
Please note, Just Collagen does not cover shipping charges on returns. A minimum of 90% of the product's full net weight must be returned for refund eligibility.